Terms of service

THE DELAWARE CROSSING, LLC

TERMS & CONDITIONS Twin Falls, Idaho Effective Date: April 21, 2026 (Revised for Shopify Migration)

Introduction & Acceptance of Terms
Definitions
Products & Print‑on‑Demand Model
Orders & Payment
Order Cancellation & Modifications
Shipping & Delivery
Returns, Refunds & Defective Products
Intellectual Property
User Conduct
Privacy
Third‑Party Services
Limitation of Liability
Indemnification
Governing Law & Dispute Resolution
Changes to Terms
Severability
Entire Agreement
Contact Information

1. INTRODUCTION & ACCEPTANCE OF TERMS

1.1 These Terms and Conditions (“Terms”) govern your access to and use of the website and online storefront operated by The Delaware Crossing, LLC (“Company”), a limited liability company organized under the laws of the State of Idaho and located in Twin Falls, Idaho. The Company’s storefront is powered by the Shopify e‑commerce platform.

1.2 By accessing the Website, browsing its contents, or placing an order, you (“Customer” or “you”) acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must discontinue use of the Website immediately.

1.3 These Terms are effective as of April 21, 2026. Continued use of the Website after any modification constitutes acceptance of the revised Terms.

2. DEFINITIONS

2.1 “Company” means The Delaware Crossing, LLC, including its owners, officers, members, agents, and authorized representatives.

2.2 “Customer” means any individual or entity that accesses the Website, browses its contents, or places an order for Products.

2.3 “Products” means all goods offered for sale through the Website, including apparel, accessories, and other print‑on‑demand or drop‑shipped merchandise.

2.4 “Website” means the Company’s online storefront and all associated web pages through which Products are displayed and sold.

2.5 “Fulfillment Partner” means Printify, Inc., the third‑party print‑on‑demand service provider that manufactures, produces, and ships Products on behalf of the Company.

2.6 “Platform” means Shopify, the e‑commerce platform that powers the Company’s online storefront, including checkout, payment routing, analytics, and order management.

2.7 “Sales Channels” means third‑party commerce integrations such as Facebook Shop, Instagram Shop, TikTok Shop, and other Shopify‑supported channels through which Products may be marketed or sold.

3. PRODUCTS & PRINT‑ON‑DEMAND MODEL

3.1 Print‑on‑Demand Production. All Products are produced on demand by the Fulfillment Partner. The Company does not pre‑manufacture, warehouse, or hold inventory. Each item is produced only after an order is placed.

3.2 Product Variations. Due to the nature of print‑on‑demand production, slight variations in color, sizing, print placement, and appearance may occur. These variations do not constitute defects.

3.3 Digital Mockups. Product images are digital mockups for illustrative purposes. Final Products may differ slightly in color, print positioning, and fabric texture.

4. ORDERS & PAYMENT

4.1 Placing Orders. Orders are placed through the Company’s Shopify‑powered storefront or through Shopify‑supported Sales Channels. By submitting an order, the Customer makes an offer to purchase the selected Products subject to these Terms.

4.2 Payment Processing. Payment is processed in full at checkout. All transactions are facilitated through Shopify and its integrated payment processors (e.g., Shopify Payments, PayPal, Stripe). The Company does not store or process full credit card information.

4.3 Accepted Payment Methods. Accepted payment methods are determined by Shopify and may include major credit cards, debit cards, Shop Pay, PayPal, and other digital payment options.

4.4 Order Confirmation. An order confirmation email acknowledges receipt of your order but does not guarantee acceptance or product availability. Orders may be cancelled due to unavailability, pricing errors, suspected fraud, or other circumstances. Cancelled orders will be refunded in full.

5. ORDER CANCELLATION & MODIFICATIONS

5.1 Production Timeline. Orders are transmitted to the Fulfillment Partner shortly after placement. The window for cancellation or modification is extremely limited.

5.2 Orders in Production. Once an order enters production, it cannot be cancelled, modified, or altered.

5.3 Cancellation Requests. Customers must submit cancellation requests via the Contact form at https://thedelawarecrossing.com as soon as possible. Cancellation is not guaranteed.

5.4 Successful Cancellation. If a cancellation request is received before production begins, the Customer will receive a full refund.

6. SHIPPING & DELIVERY

6.1 Shipping Origin. Orders ship directly from Printify’s production facilities. The Company does not handle or ship Products.

6.2 Shipping Times. Delivery times vary by product, destination, production queue, and carrier performance. Estimated delivery dates are not guarantees.

6.3 Tracking Information. Tracking information will be provided when available. Not all carriers or destinations support tracking.

6.4 Delays. The Company is not responsible for delays caused by carriers, customs, weather, or events beyond its control.

6.5 Risk of Loss. Risk of loss transfers to the Customer when the Fulfillment Partner hands the shipment to the carrier.

7. RETURNS, REFUNDS & DEFECTIVE PRODUCTS

7.1 No Returns for Change of Mind. Because all Products are custom‑made, the Company does not accept returns or issue refunds for buyer’s remorse, incorrect sizing, or similar reasons.

7.2 Defective, Damaged, or Incorrect Items. Customers must report issues within thirty (30) days of delivery and provide: (a) Order number (b) Description of the issue (c) Photographs showing the defect or discrepancy

7.3 Claims Process. Valid claims are submitted to Printify for review. Resolution (replacement, reprint, or refund) is subject to Printify’s policies.

7.4 Refund Method. Approved refunds are issued to the original payment method.

7.5 Late Claims. Claims submitted after 30 days may be declined.

8. INTELLECTUAL PROPERTY

8.1 Ownership. All designs, logos, graphics, text, and content are the exclusive property of The Delaware Crossing, LLC or used under license.

8.2 Restrictions. Customers may not reproduce, distribute, modify, or exploit any Website content without written permission.

8.3 Enforcement. Unauthorized use may result in legal action.

9. USER CONDUCT

9.1 Lawful Use. Users must comply with all applicable laws.

9.2 Prohibited Activities. Users may not: (a) Interfere with Website functionality (b) Use bots or automated systems without permission (c) Introduce malware (d) Impair the Website or other users’ access

9.3 Right to Refuse Service. The Company may refuse service or cancel orders for violations of these Terms.

10. PRIVACY

10.1 Privacy Policy. Personal data is governed by the Company’s Privacy Policy, incorporated by reference.

10.2 Consent. By using the Website, Customers consent to the practices described in the Privacy Policy.

11. THIRD‑PARTY SERVICES

11.1 Integrated Services. The Website integrates with: (a) Shopify — storefront, checkout, analytics, and payment routing (b) Printify — production and fulfillment (c) Sales Channels — Facebook, Instagram, TikTok, and others

11.2 Third‑Party Terms. These services operate under their own terms and privacy policies.

11.3 Service Interruptions. The Company is not responsible for outages or errors caused by third‑party providers.

12. LIMITATION OF LIABILITY

12.1 Exclusion of Damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

12.2 Cap on Liability. THE COMPANY’S TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID FOR THE ORDER GIVING RISE TO THE CLAIM.

12.3 No Warranty of Availability. The Company does not guarantee uninterrupted Website operation.

12.4 “As Is” Basis. PRODUCTS AND SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND.

13. INDEMNIFICATION

Customers agree to indemnify and hold the Company harmless from claims arising out of: (a) Use of the Website (b) Violation of these Terms (c) Violation of applicable laws (d) Third‑party claims arising from Customer conduct