Privacy policy

THE DELAWARE CROSSING, LLC

PRIVACY POLICY

Effective Date: April 21, 2026 (Revised for Shopify Migration)

Introduction
Information We Collect 2.1 Information You Provide Directly 2.2 Information Collected Automatically 2.3 Information from Third Parties
How We Use Your Information
Data Sharing & Third‑Party Disclosure 4.1 Fulfillment Partner — Printify 4.2 E‑Commerce Platform — Shopify 4.3 Payment Processors 4.4 Sales Channels & Advertising Platforms 4.5 Legal Requirements 4.6 No Sale of Personal Data
Cookies, Pixels & Tracking Technologies
Data Retention
Data Security
Your Rights & Choices 8.1 California Residents (CCPA/CPRA) 8.2 Other State Privacy Laws
Children’s Privacy
International Users
Third‑Party Links
Automated Decision‑Making & Fraud Prevention
Changes to This Privacy Policy
Governing Law
Contact Information

1. Introduction

The Delaware Crossing, LLC (“the Company,” “we,” “us,” or “our”) is a limited liability company located in Twin Falls, Idaho. We operate a print‑on‑demand and drop‑shipping e‑commerce business offering custom‑designed products through our online storefront.

This Privacy Policy explains how we collect, use, disclose, and protect the personal information of visitors and customers who access or use our website (the “Site”). This policy applies to all interactions with our Site, including browsing, placing orders, and communicating with our customer support team.

Our online storefront is powered by the Shopify e‑commerce platform. All product fulfillment — including printing, production, and shipping — is handled by Printify or other third‑party drop‑shipping partners. We do not maintain in‑house inventory or handle physical product production.

By accessing or using our Site, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We collect information in several ways when you visit our Site, place an order, or communicate with us.

2.1 Information You Provide Directly

When you place an order, create an account, or contact us, you may provide:

Full name
Email address
Shipping address
Billing address
Phone number (optional)
Order details and purchase history
Information submitted through our Contact form
Account login information (if you create a Shopify customer account)

We do not receive or store full credit card numbers, CVV codes, or complete payment account numbers.

2.2 Information Collected Automatically

When you visit our Site, Shopify automatically collects certain information using cookies, pixels, and similar technologies, including:

IP address
Browser type and version
Device information (operating system, screen resolution, device type)
Pages visited and time spent on each page
Referring URLs
Shopping cart activity
Session data and analytics
Shopify’s fraud‑prevention signals
Shopify Pixel and other tracking technologies
Abandoned checkout data

This information helps us operate and improve the Site.

2.3 Information from Third Parties

We may receive information from:

Printify (order status, shipping updates, tracking numbers)
Payment processors (transaction confirmation and fraud‑screening data)
Advertising platforms such as Meta (Facebook/Instagram), TikTok, and Google
Shopify Sales Channels (Facebook Shop, Instagram Shop, TikTok Shop, etc.)

3. How We Use Your Information

We use the information we collect to:

Process and fulfill orders
Communicate order updates and tracking information
Provide customer support
Improve website performance and user experience
Detect and prevent fraud
Comply with legal obligations
Send marketing communications (with your consent)
Analyze advertising performance and optimize campaigns

4. Data Sharing & Third‑Party Disclosure

We do not sell your personal information. We share data only as necessary to operate our business.

4.1 Fulfillment Partner — Printify

To produce and ship your order, we share:

Customer name
Shipping address
Order details (products, quantities, customization)

Printify uses this information solely to fulfill your order.

4.2 E‑Commerce Platform — Shopify

Our storefront is hosted on Shopify. Shopify processes:

Customer data
Order information
Checkout and payment routing
Analytics and session data
Fraud‑prevention signals
Customer account information

Shopify maintains its own privacy policy and data processing terms.

4.3 Payment Processors

Payment information is handled directly by:

Shopify Payments
PayPal
Stripe
Other processors you select at checkout

We do not store full payment card details.

4.4 Sales Channels & Advertising Platforms

If you interact with our products through:

Facebook Shop
Instagram Shop
TikTok Shop
Meta Pixel
TikTok Pixel
Google Ads
Shopify’s built‑in marketing tools

These platforms may collect data about your interactions for advertising, analytics, and attribution.

Each platform maintains its own privacy policy.

4.5 Legal Requirements

We may disclose information if required to:

Comply with a legal obligation
Respond to subpoenas or government requests
Protect our rights or property
Prevent fraud or security threats

4.6 No Sale of Personal Data

We do not sell, rent, or trade your personal information.

5. Cookies, Pixels & Tracking Technologies

Our Site uses:

Essential cookies (required for checkout and cart functionality)
Analytics cookies (Shopify Analytics, Shopify Reports)
Advertising pixels (Meta, TikTok, Google)
Shopify Pixel

You may disable cookies through your browser, but doing so may affect Site functionality.

6. Data Retention

We retain personal information as long as necessary to:

Fulfill orders
Provide customer support
Comply with tax and legal requirements (minimum 7 years)

Certain data stored within Shopify may be retained according to Shopify’s policies.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards, including:

SSL encryption
Access controls
Secure third‑party processors (Shopify, Printify, payment providers)

No method of transmission is 100% secure.

8. Your Rights & Choices

Depending on your location, you may have rights to:

Access your data
Correct inaccurate data
Request deletion
Opt out of marketing
Opt out of targeted advertising
Request information about data sharing

Requests may be submitted through our Contact form.

8.1 California Residents (CCPA/CPRA)

California residents may have additional rights, including:

Right to know
Right to delete
Right to correct
Right to opt out of targeted advertising
Right to non‑discrimination

We do not sell personal information.

8.2 Other State Privacy Laws

Residents of states with privacy laws (VA, CO, CT, UT, and others) may have similar rights.

9. Children’s Privacy

We do not knowingly collect information from children under 13.

10. International Users

If you access our Site from outside the U.S., your data will be processed in the United States and other jurisdictions where Shopify operates.

11. Third‑Party Links

We are not responsible for the privacy practices of third‑party websites linked from our Site.

12. Automated Decision‑Making & Fraud Prevention

Shopify may use automated systems to:

Detect fraudulent transactions
Block suspicious orders
Assess risk scores

These automated decisions may affect your ability to complete a purchase.

13. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Changes become effective upon posting.

14. Governing Law

This Privacy Policy is governed by the laws of the State of Idaho.

15. Contact Information

For questions or privacy requests, contact us through the online Contact form at: https://thedelawarecrossing.com

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